Complaints

avoir.com.au is operated by Avoir Finance Pty Ltd (ABN 56 703 388 201). Avoir connects businesses with lenders through its licensed broker partner. Avoir is not a lender and does not provide credit or financial advice. Level 9, 15 Blue Street, North Sydney NSW 2060.

How to make a complaint

If you have a complaint about Avoir's services, we want to hear from you. We take all complaints seriously and aim to resolve them promptly and fairly.

To lodge a complaint, please contact us at complaints@avoir.com.au with a description of your complaint and your contact details. We will acknowledge your complaint within 2 business days and aim to resolve it within 10 business days.

What we can and cannot help with

Avoir can assist with complaints about our service, including how your enquiry was handled or how your personal information was used.

Avoir cannot assist with complaints about a lending partner's credit decision, loan terms, interest rates, or repayment handling. For complaints about a specific lender, please contact that lender directly.

Privacy complaints

If your complaint relates to how we handled your personal information, you may also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.